Frequently Asked Questions
Everything you need to know about shopping with Wild Souls by JV.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those who need their Wild Souls pieces sooner.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a domestic exchange or return for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide. Our collections are designed for a contemporary fit; if you are between sizes, we generally recommend sizing up for a more relaxed, 'Wild Souls' aesthetic.
Are your materials sustainably sourced?
At Wild Souls by JV, we prioritize ethical manufacturing and high-quality fabrics. We are committed to reducing our environmental footprint by using recycled packaging and partnering with certified fair-labor factories.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my shipment in real-time?
Yes. Once your order is processed, you will receive an email confirmation with a unique tracking number and a link to monitor your package's journey to your doorstep.